How to Choose the Right Size

How to Season & Burn In Your Grill

Are Temperature Swing Normal?

How Much Smoke?


1.What are the pellets made from?

  • Our grilling pellets are 100% natural hardwood and are free of chemicals, additives, binding agents, and artificial flavorings.

2.Will the wood pellets expire, or do they have a shelf life?

  • Our wood pellets do not expire, but there are a few steps you can take to ensure your pellets don’t degrade. Store your grilling pellets in a dry and cool place, and keep them clean and sealed, taking care to avoid moisture, dirt, and hot temperatures.  

3.How do I complete the initial startup and burn-in?

  • Before cooking on your new grill, you’ll need to perform the K Grills Initial Startup and Burn-in process. We have a convenient video walking you through the process, which typically takes 45 minutes to an hour.
  • Check out this video basic operating steps. Be sure you have enough pellets to run your new BBQ grill on HIGH for at least 45 minutes and perform the process outside or in a space with good air ventilation.

4.What is the correct way to cook on the grill?

K Grills stand out from traditional gas BBQ grills because you don’t need to babysit your food! In fact, opening the lid over and over to check on your food can cause temperature fluctuations, causing your food to take longer to cook.
  • Ensure that the controller dial is in the Shut Down Cycle position before turning on the power switch.
  • Open the grill lid and turn the controller dial to Smoke. Once you see lots of smoke, close the lid and set the desired temperature, which is any setting from Smoke (160 degrees) to High (450 degrees).
  • Wait for the selected temperature to be reached before putting your food on the grill.
  • Be sure the lid stays closed while cooking!
  • Use food probes to monitor the internal temperature of your food; different foods can require different internal temperatures to be considered safe to eat.
  • Enjoy the best meats and veggies you’ve ever had from the best grill you’ve ever owned!
5.How do I turn the grill off?
  • To turn off your grill, turn the controller dial to Shut Down Cycle. The fan will run for around 10 minutes before the grill turns itself off. Be sure to let the shut down cycle complete before turning the grill off or disconnecting the power. If you’ve been cooking on High, turn the dial to Smoke for 10 minutes before turning to the Shut Down Cycle. 

6.Can I cook on the SMOKE setting?

  • Yes! The first hour of cooking is a great time to use the Smoke setting to ensure your meat gets that delicious smokey flavor. When you use the Smoke setting, the temperature can range anywhere from 158 to 194 degrees, and you’ll find that the smoke will come in cycles instead of being constant. After you’ve used the Smoke setting for an hour (or for your desired length of time under an hour), you’ll need to bring your grill to a higher temperature to ensure your food is properly cooked.

7.What temperature can the grill heat up to?

  • The K Grill can operate from 160°F on the Smoke setting up to 450°F on the High setting. The actual temperature will swing above/below the target temperature especially during the initial heat up period, when temperature settings are changed or if the lid is opened for a period of time.

8.Are temperature swings normal?

  • Yes! When cooking with a K Grill, you may experience temperature swings, particularly during the initial heat-up period. Temperature swings can also occur if the lid is opened or if temperature settings are adjusted.

9.How long does the Ignition Rod stay on?

  • Once you turn the controller dial from Shut Down Cycle to Smoke, the ignition rod will turn on for five minutes in order to ignite the wood pellets. The ignition rod is no longer needed after this short period, since the fire in the firepot will continue to ignite new pellets as they fall in.

10.How quickly do the wood pellets burn?

  • The wood grill pellets used in K Grills burn at about 2.2 pounds per hour at high temperatures (more than 356 degrees) and 0.66 to 0.88 pounds per hour when cooking low and slow (Smoke setting or 225 degrees). A 22-pound bag of pellets can last anywhere from 10 to 25 hours depending on temperatures and conditions. The 700E model will use pellets faster than the 450A due to the larger surface area.

11.How much electricity does the grill use?

  • During operation, your K Grill will run between 50W and 250W, with the maximum rated power draw at 300W. If you’re planning to use your grill outdoors with a generator or a car battery, a 400W 240V AC output is sufficient.

12.Why does it take so long for the temperature to drop?

  • When you lower the temperature on your grill, it could take up to an hour for the temperature to adjust. Pellets must be periodically delivered into the firepot to ensure the fire doesn’t go out altogether. The process to gradually reduce the temperature while still maintaining the fire can be a lengthy one. The best way to reduce your grill’s temperature is by turning your controller dial to Shut Down Cycle. Once the temperature has dropped enough, turn the dial to your desired temperature setting. This will turn on the ignition rod and deliver pellets into the firepot.